Shipping policy
Shipping & Delivery Policy
ICON IMPERELLE
At ICON IMPERELLE, we believe delivery should feel just as refined as the product you unbox. From careful preparation to secure, tracked shipping, every order is handled with precision so your experience remains seamless from checkout to arrival.
Complimentary Shipping
We’re delighted to offer free shipping on all orders over $120, wherever eligibility applies.
No codes. No extra steps.
Free shipping is automatically applied at checkout.
Regions Eligible for Free Shipping
• United States
• Canada
• Mexico
Shipping Rates for Orders Under $120
| Country / Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 4–8 business days | $9.99 |
| Canada | 3–9 business days | $19.99 |
| European Countries | 6–10 business days | $14.99 |
| United Kingdom | 4–8 business days | $9.99 |
Delivery times are estimates and may vary due to carrier operations, customs clearance, or external factors beyond our control.
International Shipping & Customs
For international orders, please note:
• Import duties, taxes, and customs fees are not included in product or shipping prices
• Any such charges are determined by local authorities and are the customer’s responsibility
• We recommend checking with your local customs office prior to placing an order
Order Processing
• Orders are processed within 7–9 business days
• Processing occurs Monday through Friday, excluding public holidays
• Orders placed on weekends or holidays begin processing on the next business day
Once an order is placed, cancellations or modifications cannot be accommodated.
Shipping Confirmation & Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking link to follow your delivery journey in real time.
Please allow 24–48 hours for tracking updates to appear after dispatch.
Promotional Periods & High-Volume Sales
During sales events, seasonal launches, or peak shopping periods, processing and delivery times may be slightly extended. Rest assured—every order receives the same level of care, attention, and quality handling.
Delayed or Lost Shipments
While we partner with reliable carriers, delays caused by shipping providers, customs, weather, or other unforeseen circumstances are outside our control.
Once a package is handed to the carrier, ICON IMPERELLE cannot be held responsible for delivery delays. That said, our support team is always happy to assist with tracking inquiries.
Damaged or Incorrect Items
Your satisfaction matters. If your order arrives damaged or incorrect, please contact us within 5 business days of delivery.
📩 Email: support@imperiel-icon.com
Please include:
• Your order number
• Clear photos of the item
• Photos of the outer packaging
Once verified, we’ll resolve the issue promptly in line with our Exchange Policy.
Business Days Explained
Business days are Monday through Friday, excluding public holidays. Most carriers do not operate on weekends or holidays.
Need Assistance?
Have questions about shipping, delivery, or tracking? Our support team is always here to help.
Refined service. Transparent policies. Delivered with care.